Resources & Legal Information

Impact Precious Wood – Limited One-Year Manufacturer Warranty

Impact Precious Wood warrants that its wood doors are free from material and manufacturing defects for a period of
one (1) year from the date of installation.

If a defect is found during the warranty period and validated by Impact Precious Wood, the company, at its sole
discretion, may:

● Repair the door at no cost.
● Provide replacement parts at no cost.
● Replace the door in its original form if repair is not possible.

General Warranty Conditions

● Inspection Upon Delivery: The client must inspect the door immediately upon delivery.
● Damage Reporting Deadline: Any visible damage or defect must be reported within 72 hours of delivery
and before the door is installed or modified.
● How to File a Claim: Send an email with clear photos of the damage and a brief description. Subject line:
“Warranty Claim”.
● On-Site Inspection: If a site inspection is required, it will be at the customer’s expense.
● Accessory Review Period: The client has 72 hours to inspect the condition of the door pull, hardware, and
accessories.

Exclusions – What This Warranty Does NOT Cover

● Natural wood movement (shrinkage, fine cracks, slight warping, etc.).
● Warping (bow, cup, or twist) outside of accepted tolerances.
● Panel shrinkage or cracks under 3/16″.
● Field modifications or cutting for locks or multipoint systems.
● Field-applied finishes or natural variations in color and texture.
● Improper installation or doors that do not swing freely.
● Doors installed without proper protection from sun or rain (e.g., roof, overhang, or canopy).
The minimum protection must extend at least half the height of the door forward and three (3) feet to each side. In areas with extreme weather, greater protection may be required. It is the client’s responsibility to ensure this protection.

● Lack of proper maintenance or failure to meet annual maintenance recommendations.
● Damage caused by third-party transportation (claims must be filed with the carrier).
● Damage caused by installers, third parties, or external factors beyond IPW’s control.
● Broken glass reported after 72 hours from delivery.
● Damage caused by natural events such as storms, fire, hurricanes, etc.
● Damage caused by hoses or irrigation systems is not covered.
● Rust or deterioration of metal components such as nails, grills, or hardware.
● Delays in delivery due to causes beyond IPW’s control.
● Doors over 12 feet in height or wider than 76 inches are not covered.
● Modifications made without written approval from IPW.
● Pivot doors are not water-infiltration rated. Any water infiltration in pivot doors is not covered under warranty.
● Inward-opening hinged doors are not covered for water infiltration.
● Application of unapproved liquids or chemicals that damage the wood or finish.
● Scratches or damage caused by pets (cats or dogs) to wood or hardware.
● Key cylinders: We do not produce or supply duplicate keys. If all keys are lost, the cylinder must be replaced (approx. $395). Wear from normal use is not covered.
● Door pulls or handles not installed by IPW are not covered.
● Paint or finish damage after installation is not covered if the finish was not done by IPW.
● If the door is not installed, no warranty applies. Multipoint locks or door stops damaged due to misuse (e.g., slamming, impact) are not covered.
● If the client or representative does not receive the project on-site, IPW will send delivery photos by email.
● Any damage reported after this documented delivery will not be covered.

Design and Final Product Quality Warranty

● Impact Precious Wood does not cover any manufacturing or quality defect that does not match the final signed shop drawing.
● Any deviation from the approved design that is not reflected in the signed drawing is not covered under this warranty.
● If the opening measurements were verified by the IPW team and the client later modifies the opening, the warranty will be void, and an additional charge will apply to make the necessary adjustments.

Finishes Not Done by IPW

● Products not painted or finished by Impact Precious Wood may not be covered under this warranty.- Final
Legal Terms
● This warranty applies only to the original purchaser and is non-transferable.
● Any implied warranties are limited to one (1) year.
● No additional warranties apply beyond those expressly stated in this document.

Care & Maintenance Requirements

Proper care extends the lifespan of your Impact Precious Wood products. Follow these recommendations:

Wood Product Care

• Seal all unfinished wood within 7 days of delivery.
• Clean with mild soap, and avoid excessive moisture.
• Inspect finishes yearly and reapply protective coatings as needed.

Glass Care

• Use non-abrasive cleaners and a microfiber cloth.
• Avoid pressure washers, harsh chemicals, and scraping tools.

Hardware Maintenance

• Lubricate hinges and locks annually.
• Clean handles and moving parts with a damp cloth.

Environmental Considerations

• Avoid extreme temperature exposure.
• Coastal installations require more frequent cleaning to prevent corrosion.

Warranty Claim Procedure

To file a claim under this limited warranty:

• Contact your dealer or retailer, or reach us directly at:
  Impact Precious Wood
  6333 NW 74th Ave, Miami, FL 33166
  +1 786-222-0427
  [email protected]

Exclusions & Limitations

This warranty DOES NOT COVER damages caused by:

• Improper selection, storage, handling, modification, or installation.
• Structural movement, excessive vibration, settlement, or foundation failure.
• Use of harmful chemicals, excessive heat, or fumes.
• Improper finishing or failure to seal exposed wood surfaces.
• Water infiltration from insufficient flashing or maintenance.
• Natural variations in wood grain or texture.
• Expansion or contraction due to temperature or humidity.
• Extreme environmental exposure.
• Unauthorized modifications or third-party hardware.
• Failure to maintain surfaces per AAMA 609 & 610 guidelines.
• Acts of God, natural disasters, vandalism, external impacts.

Warranty is void if the product is unpaid after six (6) months from completion.

Transferability

This warranty transfers to a new property owner if the property is sold within the valid warranty period.

Terms & Conditions

By purchasing goods and services from Impact Precious Wood, the Customer hereby agrees to the following Terms & Conditions.

Order & Prices

The client accepts that any correspondence that is not completed by email has no validity in the order process. The seller has to emphasize to the client that any approval, detailed communication, and change has to be done by email.

• Impact Precious Wood, Inc. will generate fabrication shop drawings of the Product with dimensions of the opening where the product will be installed. It is the client’s responsibility to verify items included in the order and approve the design. The product will be fabricated according to the exhibits applied in the shop drawings.
• No refund on custom-made orders. The manufacturer has 90 days from the delivery date to correct errors or defects in the product if any.
• As the Products are made to order, they cannot be changed, returned, or canceled once in production.

All sales of custom merchandise are final and non-refundable

• After the initial invoice has been processed, if an additional charge is required, a change order must be requested for approval.
• Estimates are only valid for 30 days. Additional charges may be applied to special orders.
• This order does not include any type of licenses, engineering shop drawings, calculations, permits for the city of Miami-Dade, or others, unless specified.
• The order includes from factory 3/4″ x 3.5″ standard flat brick molding or casing.
• Special moldings are not included; any change must be specified in the original invoice, or a change order must be generated with an additional charge.
• Price does not include door handle, special hardware, molding casing, or delivery if not specified.
• In the case of doors with electronic cylinders, the customer must be clear that if it is not decided at the time of the order, the adaptation at the time of or after the installation will incur additional charges.
• We do not install handles that are not purchased through Impact Precious Wood.

Quality Control

• Impact Precious Wood, Inc. utilizes materials and processes that create one-of-a-kind Products with slight color and pattern variations.
• These variations are inherent in the materials used and are part of what makes custom products unique. This is a highly specialized product that requires professional installation and finishing, to avoid warps and cracks of the wood from exposure to the environment; it is recommended that this unit is protected by a porch.

Terms of Payment

• All invoice amounts should be paid to Impact Precious Wood. by cheque, credit card (3% processing fee), or wiring transfer in accordance with the present terms and conditions.
• The term requires a 50% deposit upon order, and a balance due before delivery no exceptions.

Timeframe

• The client understands this is a custom-made product requiring adjustments and timeframes may vary, subject to the availability of personnel.
• Lead time does not start until shop drawings are approved and signed.
• Completely finished doors may require an additional 3-4 weeks added to the lead time.

Installation & Delivery

• Impact Precious Wood is responsible to verify field measurements if installation is included.
• If the order was fabricated following opening plans and specifications, and there is a discrepancy in the opening dimensions, we are not responsible.
• The preparation of the opening includes the installation of the structural bucking or floor preparation so that the door is level with the floor of the property inside and out. It is not included unless it is specified in the original invoice or a change of order, including the additional service has been generated.
• The door will be installed and prepared to be ready for inspection, when confirmation is received that inspection has passed, the additional components that complete the order and operation of the product will be installed.
• Once the door is installed and when it is completely finished it is delivered personally to the person in charge of signing the delivery order, in case there is no responsible person to sign and review, we will take photos where we will have evidence of the state in which the door has been delivered, any damage caused after delivery will not be covered by warranty.
• The client understands the anchorage of the product requires a structure or aligned and straight surface. We are not responsible for complications due to the unevenness of the wall structure or opening.
• Any type of wall or drywall repair is not included.
• The client understands that the anchorage of the product requires a structure or an aligned and straight surface. We are not responsible for complications due to the unevenness of the wall structure or opening.
• If the product is to be stored at IPW for more than 30 days, the balance payment is due after arrival, and a monthly storage fee of $0.35/sqft will apply if payment is not received within the time frame.
• Masonry Opening must be ready for installation. Additional charges will incur if the concrete has to be adjusted accordingly.
  Removal and disposing of existing doors are not included unless specified.
• We are not responsible for the finishing of the drywall after installation.

Warranty

For warranty information, please refer to the section above or follow this link

Dispute Resolution

• Attempt an informal resolution first.
• If unresolved within 60 days, proceed to binding arbitration in Miami, Florida, under AAA rules.
• The prevailing party may recover reasonable attorney’s fees.
• Both parties waive the right to a jury trial.

Privacy Policy

Information We Collect

• Contact information (name, phone number, email, address)
• Project preferences and design selection
  Communication preferences (email/SMS opt-ins)
• Payment and invoicing information (only processed through secure channels)

How We Use Your Information

• To send estimates, confirmations, and project updates
• To schedule installations and coordinate services
• To communicate via SMS, phone, or email
• To improve our products, services, and customer experience

SMS Communication

By providing your phone number and opting in, you consent to receive text messages regarding estimates, installations, and support. Message and data rates may apply. You may reply:

• STOP to unsubscribe
• HELP for assistance
• We do not share or sell your information to third parties for marketing purposes.

Data Security

• We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission is 100% secure.

Third Parties

• We may share necessary data with trusted vendors (e.g., delivery, field installation, CRM services) strictly for operational purposes.

Your Rights

You may request to:

• Review or update your personal information
• Withdraw your consent to communications
• Delete your data by contacting us at [email protected]

Policy Updates

• We may update this policy. Updates will be posted on this page with a revised date.

Contact Information

Contact Information
Impact Precious Wood, Inc.

6333 NW 74th Ave, Miami, FL 33166

Phone: (786) 222-0427

Email: [email protected]